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We at rent a dress understand that small damages are common, and usually incredibly easy to fix. Be honest and upfront with the owner. They will appreciate this and together you can work towards fixing the situation. Damage expenses are the responsibility of the customer. Usually the dry cleaners or a seamstress can fix an item. Take photographic evidence of the damage, prior to return of the item. Then offer to compensate the owner for the cost of repairing the damages. Make sure the owner sends through a receipt of the repair, so you can both make sure the appropriate price is being paid. It is advised you read our terms & conditions. They list many of the ways in which a customer can be held liable for damages to an item.