Refund Policy

We know that plans may change which is why we offer refunds for any rentals cancelled more than 14 days prior to their rental commencement date. You will be eligible for a full refund, minus the initial payment processing fee*.

Cancellations and refunds are not available within 14 days of the rental commencement date. Bookings made within 14 days of the rental period are non-refundable.

If your booking is eligible, you can request a cancellation by emailing us at Please include your order number in the email.

*Our payment processing fee is approximately 1.75% (of the order total) + $0.30 AUD per transaction when using an Australian credit or debit card. Non-Australian issued cards are subject to 3.25% + $0.30 AUD per transaction + 2% currency conversion fee.