We know that plans may change which is why we offer refunds for any rentals cancelled more than 14 days prior to their rental commencement date. You will be eligible for a full refund, minus the initial payment processing fee*.
Cancellations and refunds are not available within 14 days of the rental commencement date. Bookings made within 14 days of the rental period are non-refundable.
If your booking is eligible, you can request a cancellation by emailing us at email@example.com. Please include your order number in the email.
*Our payment processing fee is approximately 1.75% (of the order total) + $0.30 AUD per transaction when using an Australian credit or debit card. Non-Australian issued cards are subject to 3.25% + $0.30 AUD per transaction + 2% currency conversion fee.